Returns & Refund Policy

Returns & Refund Policy – Elvara

We want you to love your purchase from Elvara. If you’re not completely satisfied, we’re here to help.

Returns  
We accept returns within 30 days of delivery.

To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be in the original packaging
- Proof of purchase is required

To initiate a return, please contact us at:  
Support@elvarashop.com

Return Shipping  
Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds  
Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items  
The following items cannot be returned:
- Sale or clearance items  
- Gift cards (if applicable)  
- Swimwear (for hygiene reasons, if you plan to sell them)

Damaged, Defective, or Incorrect Items  
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost.

Order Cancellations  
Orders can be canceled within 12 hours of placing them. After this window, your order may already be processed and cannot be canceled.

Late or Missing Refunds  
If you haven’t received your refund:
- Check your bank account again  
- Contact your credit card provider  
- Contact your bank

If you still have not received your refund, please contact us at:  
Support@elvarashop.com

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Thank you for shopping with Elvara Store.